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NAB’s payments processing meltdowns were a “wake-up call” for the financial services community, […] said CGU Insurance Australia chief information officer (CIO) Ian Frew. ~ ZDNet Australia

Of all industries, financial services should be at the forefront of security and privacy of information, and if they're not they should be brutally beaten into submission until they are. I'm sorry, but this situation is abhorrent.

In a broader sense, why do businesses refuse to learn from others and only [promise to] implement security measures only after they've been bitten themselves? I'd hazard a guess that middle managers don't take it seriously until it's a PR issue. Heh, Sony.