Our moving NBN adventure


Australia’s National Broadband Network (NBN) was envisaged with the same foresight that gave us a phone system and power grid. Other jurisdictions were able to pull this off with economies of scale and fibre optics, but it was politicised in Australia into an expensive hodgepodge with electronic gauge breaks, three word slogans, and greenfield copper.

But I digress! This is my page to track the progress of moving our NBN connection to our new address.

  • 2019-02-05: Lodged ticket to transfer connection.
  • 2019-02-06: ISP asked for details. I responded to.
  • 2019-02-07: ISP asked for more details. I responded to.
  • 2019-02-11: Crickets. I poked the ticket.
  • 2019-02-12: Crickets. I poked the ticket.
  • 2019-02-13: Crickets. I poked the ticket, and emailed sales.
  • 2019-02-14: Response from sales with a phone number. Called.
  • 2019-02-15: Notice from NBNco saying technician booked for the 21st.
  • 2019-02-21: Might be installed.

Time to transfer as of the 19th February: two weeks.

Update: @Zoomosis pointed out my dates all said 2018, not 2019. The NBN may take a significant amount of time to provision, but at least it hasn’t been an entire year.

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Ruben Schade is a technical writer and infrastructure architect in Sydney, Australia who refers to himself in the third person. Hi!

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