Kudos to Dick Smith Electronics in Adelaide

Hardware

Dick Smith

It's so rare for me these days to have an excellent customer support experience that when it does happen I feel compelled to tell as many people about it as possible.

Icon from the Tango Desktop project Last Friday I went to Dick Smith Electronics in the Myer Centre in Adelaide and bought an Ethernet PC Card. When I took it home to try out in my Libretto I realised it was unsupported (Librettos only take 16bit cards) so I took it back this afternoon and with the simplest of explanations got a complete refund.

I'm aware Dick Smith's has a 14 day "change your mind" policy, but to be given the refund with a smile and no lengthy forms or BS was amazing. Kudos.

Now just change your logo back to the old one :).

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Ruben Schade is a technical writer and IaaS engineer in Sydney, Australia who refers to himself in the third person in bios. Wait, not BIOS… my brain should be EFI by now.

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