It's so rare for me these days to have an excellent customer support experience that when it does happen I feel compelled to tell as many people about it as possible.
Last Friday I went to Dick Smith Electronics in the Myer Centre in Adelaide and bought an Ethernet PC Card. When I took it home to try out in my Libretto I realised it was unsupported (Librettos only take 16bit cards) so I took it back this afternoon and with the simplest of explanations got a complete refund.
I'm aware Dick Smith's has a 14 day "change your mind" policy, but to be given the refund with a smile and no lengthy forms or BS was amazing. Kudos.
Now just change your logo back to the old one :).