Unsub me already: Webjet, fail

Annexe

This originally appeared on the Annexe, chronicling my adventures unsubscribing from email newsletters. The only acceptable outcome from clicking unsubscribe in an email footer is immediately being unsubscribed!

Email:

3 Days Only: 50% OFF Tigerair domestic flights

Footer:

Privacy Policy | Contact Us | Update my location | Unsubscribe

Result:

Manage your newsletter subscription details
Please confirm your details and subscription settings below.
[ Email Address ]
[ Name ]
[ State ]
[ Date of Birth ]
[ x ] Subscribe [ ] Unsubscribe from Travel Newsletters
[ x ] Subscribe [ ] Unsubscribe from Business and First Class
[ x ] Subscribe [ ] Unsubscribe from Crusies

FAIL.

  • Should not need to enter email address
  • Should not need to confirm
  • Defaulting to “subscribed” is egregious
  • Should not need to check multiple radio buttons

Author bio and support

Me!

Ruben Schade is a technical writer and IaaS engineer in Sydney, Australia who refers to himself in the third person in bios. Wait, not BIOS… my brain should be EFI by now.

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