Amex Australia customer survey


People are so quick to go online and write about negative experiences, so I’m attempting to balance with positivity. In this case Amex asked me to do a user survey based on an automated call I’d done earlier in the week.

I got the new PIN sorted out within a minute, so rated it “good”. In the field for comments on why I didn’t choose “excellent”:

It turned out my issue was I hadn’t assigned a PIN, even though I had been using the card already. The service asked me to create a PIN before forwarding me to a customer service agent, but the PIN was what I needed! So a simple prompt asking if this had solved my problem would have been useful.

And in the field for why I would recommend Amex to a friend:

Customer service

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Ruben Schade is a technical writer and infrastructure architect in Sydney, Australia who refers to himself in the third person. Hi!

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