It’s so rare for me these days to have an excellent customer support experience that when it does happen I feel compelled to tell as many people about it as possible.
Last Friday I went to Dick Smith Electronics in the Myer Centre in Adelaide and bought an Ethernet PC Card. When I took it home to try out in my Libretto I realised it was unsupported (Librettos only take 16bit cards) so I took it back this afternoon and with the simplest of explanations got a complete refund.
I’m aware Dick Smith’s has a 14 day "change your mind" policy, but to be given the refund with a smile and no lengthy forms or BS was amazing. Kudos.
Now just change your logo back to the old one :).
I went in there late one night to get a micro-SD to SD card thingy and they were very quick and helpful. :) The staff really make the store hey!
I went to the store in Elizabeth once and asked for a cable to connect my video camera to my computer via USB, they came back and sold me a cable that when I came home turned out to be firewire :( I took it back and asked for a USB cable instead, they came back and tried to sell me yet another Firewire cable. I said no, they left and tried it once more.
Then they told me there is no USB cable for my camera. Way to go x_x
But I’ve never had the pleasure of going to the Myers Centre shop, mainly because I usually don’t have a need for it >_> but still…
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